Refund and Return Policy
We at THE iKEY sell thousands of products every year and try our best to insure that all our customers are happy with their purchases. We sell the highest available quality products, and we have used and tested all of the products that we sell. However, we understand that it is not possible that all our customers will be satisfied with all their purchases. We have outlined below our return and refund policy.
General Return Policy
No matter what the return issue is, you must call customer service, at (866) 789-4539, between 9 - 5 PM PST before any returns will be honored. You must, prior to sending the product, receive the proper authorization on all returns. At that time you will receive shipping instructions including the proper carrier to use, the carrier's phone number, and a special RMA code to put on the package. We at the iKEY use only guaranteed delivery services. Our default carrier is UPS but after our discussion with you another carrier like DHL or Federal Express could be used.
We will request an e-mail stating why the product is being returned. The email must explicitly state what the problem with the returned item was, and which ones were defective if more than one item is contained in the product.
Refund Policy
ALL SALES ARE FINAL. We warrantee only under the product exchange policy, due to malfunction, after inspection , product will then be repaired or replaced.
PLEASE NOTE: All non-authorized returns will be refused.
